Last updated: [date this notice goes live]
Who we are
This website is run by [legal business name], trading as Faster Web Design[, company number 00000000], [registered address]. We are the controller of the personal information described here.
Contact us about privacy at [privacy@fasterwebdesign.com or hello@fasterwebdesign.com]. [ICO registration number, if registered: ZA000000]
What we collect
- Contact form: your name, email address and, if you choose to give them, your phone number, business name, type of business, budget and message.
- Visibility snapshot form: your email address and either your website address or your business name and town.
- Emails and calls: anything you send us directly.
- Server logs: our hosting provider records technical details of each visit, such as IP address, browser type and pages requested, to keep the site secure and working.
Cookies
This website does not set cookies, use analytics or load tracking from other companies. Our fonts are hosted on our own server, so no information is sent to font providers when you visit.
Why we use it, and our lawful basis
- To reply to your enquiry and prepare a quote: steps taken at your request before entering a contract.
- To prepare and send your visibility snapshot, and one follow-up email about it: our legitimate interest in responding to requests for our services.
- To keep the website secure and prevent spam and abuse: our legitimate interests.
We do not sell your information, and we do not add you to a marketing list unless you ask us to.
Who we share it with
Only the companies that help us run the website and our email: [hosting provider name], who hosts this website and our email. They act on our instructions and must keep your information secure. [Add any CRM or email tools you use for enquiries.]
We keep your information in the UK [confirm where your hosting servers are located]. If that changes, we will make sure appropriate safeguards are in place.
How long we keep it
- Enquiries and snapshot requests that do not become projects: [24 months], then deleted.
- Client records: for as long as we work together, then [6 years] for accounting and legal reasons.
- Server logs: kept by our hosting provider for [up to 30 days].
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, or receive a copy to take elsewhere. Contact us at the address above and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes to this notice
We will update this page if anything changes, and show the date at the top.